Two people who believe in two different causal diagrams can analyze the same data and may never come to the same conclusion, regardless of how “big” the data are.

— Judea Pearl and Dana Mackenzie, The Book of Why

A robust system model is one that makes the weakest assumptions: any algorithm written for such a system is very tolerant of different environments, since it makes very few and very weak assumptions.

— Mikito Takada, Distributed Systems for Fun and Profit

Your customer doesn’t care how much you know until they know how much you care.

— Stephen Orban, Ahead in the Cloud

We are horrified to discover that most people do not actually care how healthy a piece of technology is as long as it performs the function they need it to with a reasonable degree of accuracy in a timeframe that doesn’t exhaust their patience.

— Marianne Bellotti, Kill It With Fire

…acting like you have more status than I assign to you triggers a negative emotion, a slapdown response.

— Eliezer Yudkowsky, Inadequate Equilibria