Millions of pages of Inspector General reports can attest that when a government bureaucracy finds a broken rule, like Medusa it grows three more rules in its place.

— Marina Nitze and Nick Sinai, Hack Your Bureaucracy

…all they need to do is change the culture, rules, and practices that they have spent years building and that have always made them successful in the past. Yeesh.

— Stephen Orban, Ahead in the Cloud

Modern technology can be complex, but complexity by itself is neither good nor bad: it is confusion that is bad. Forget the complaints against complexity; instead, complain about confusion.

— Donald A. Norman, Living With Complexity

But the question whether the disease generates the crime, or the crime somehow by its peculiar nature is always accompanied by something akin to disease, he did not yet feel able to resolve.

— Fyodor Dostoevsky, Crime and Punishment

…intelligence is one of life’s most effective instruments for masking inborn traits, once it decides that such a course is desirable.

— Stanislaw Lem, Seth Shostak, and Michael Kandel, His Master’s Voice