Being able to take needless work out of the system is more important than being able to put more work into the system.

— Gene Kim, Kevin Behr, and George Spafford, The Phoenix Project

Man is born free yet everywhere he is in chains.

— The Social Contract, Jean-Jacques Rousseau

Too often leaders resist talking about something that’s a work-in-progress and avoid admitting when they don’t have all the answers. But that means leaving people in the dark, which is a pretty good way to breed distrust and undermine any change effort.

— Brian Elliott, Sheela Subramanian, Helen Kupp, and Stewart Butterfield, How the Future Works

Confirmation bias, status quo bias, correspondence bias, and the like are not tacked on to our reasoning; they are its very substance.

— Eliezer Yudkowsky, How to Actually Change Your Mind

…it’s better to rely on people you have some connection to instead of on conference talks and such, since there is a surprisingly large amount of misinformation out there.

— Will Larson, An Elegant Puzzle