Have you involved the project teams in contributing ideas and developing solutions? If you do all this stuff and then hand it to them and expect them to implement it, you’re working at them, not with them. And when you work at people, they have a natural tendency to push back. They’re the folks who have done all the research into the problems they’re working on, so they will have a lot to contribute.
— Janice Fraser, Jason Fraser, and Eric Ries, Farther, Faster, and Far Less Drama
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